000			00586nam a22001577a 4500
005			20260623171615.0
020			_a9780851999951(pbk)
082			_a910.68 _bLAW
100			_aLaws, Eric
245			_aImproving tourism and hospitality services
260			_aUK _bCABI Publishing _c2004
300			_axviii, 203 p. _b: ill. _c; 21 cm.
500			_aIncluded bibliographical references and index.
650			_aHospitability management _aRecreation management _vQuality management _vCustomer satisfaction _vQuality control _vGuest relations _vService quality _vService design _vRSBM
942			_cBK
999			_c62562 _d62562