000 00730nam a22001697a 4500
005 20260624101646.0
020 _a9780470044834 (hb)
082 _a658.723
_bHAL
100 _aHalvey, John K.
_aBarbara Murphy Melby
245 _aBusiness process outsourcing
_b: process, strategies, and contracts
260 _aUSA
_bJohn Wiley & Sons
_c2007
300 _axv, 584 p.
_b: ill.
_c; 26 cm.
500 _aIncludes appendix and index
650 _aSupply Chain Management
_aManagement Information Systems
_vBusiness Process Outsourcing (BPO)
_vOutsourcing Strategy
_vBusiness Process Management (BPM)
_vContract Management
_vVendor Management
_vService Level Agreements (SLAs)
_vStrategic Outsourcing
_vRSBM
942 _cBK
999 _c62747
_d62747