| 000 | 00598nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20260707115024.0 | ||
| 020 | _a9780749437923 (pbk) | ||
| 082 |
_a658.812 _bCOO |
||
| 100 | _aCook, Sarah | ||
| 245 |
_aCustomer care excellence _b: how to create an effective focus |
||
| 260 |
_aUnited Kingdom _bKogan Page Limited _c2002 |
||
| 300 |
_avi, 248 p. _b: ill. _c; 23.2 cm. |
||
| 500 | _aIncludes references and index. | ||
| 650 |
_aCustomer services _aService quality _vCustomer care _vCustomer satisfaction _vService excellence _vCustomer loyalty _vService quality _vRSBM |
||
| 942 | _cBK | ||
| 999 |
_c62766 _d62766 |
||