| 000 | 00620nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20260703104119.0 | ||
| 020 | _a9780750667869 (pbk) | ||
| 082 |
_a658.4013 _bHOY |
||
| 100 | _aHoyle, David | ||
| 245 |
_aQuality management essentials _b |
||
| 260 |
_aUK _bButterworth-Heinemann _c2007 |
||
| 300 |
_aix, 212 p. _b: ill. _c; 23.2 cm. |
||
| 500 | _aIncludes appendix, glossary, bibliography and index | ||
| 650 |
_aQuality Management _aQuality Management _aTotal Quality Management (TQM) _vQuality Assurance (QA) _vQuality Control (QC) _vContinuous Improvement _vCustomer Satisfaction _vRSBM |
||
| 942 | _cBK | ||
| 999 |
_c62770 _d62770 |
||