| 000 | 00641nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20260717152308.0 | ||
| 020 | _a9780273740483 (pbk) | ||
| 082 | 0 | 0 |
_a658 _bJOH |
| 100 | 1 |
_aJohnston, Robert _aGraham Clark _aMichael Shulver |
|
| 245 | 1 | 0 |
_aService operations management _b: improving service delivery |
| 260 |
_aEngland _bPearson _c2012 |
||
| 300 |
_axviii, 462 p. _b: ill. _c; 26 cm. |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aManagement sciences _aService industries _vService development _vService strategy _vWork measurement _vService encounter _vRelationship _vCustomer _vRSBM |
|
| 942 | _cBK | ||
| 999 |
_c63019 _d63019 |
||