| 000 | 00535nam a22001577a 4500 | ||
|---|---|---|---|
| 005 | 20260724103700.0 | ||
| 020 | _a9780750663632 (pbk) | ||
| 082 |
_a658.812 _bKAM |
||
| 100 | _aKamin, Maxine | ||
| 245 | _aCustomer service training | ||
| 260 |
_aUSA _bPergamon Flexible Learning _c2006 |
||
| 300 |
_axv, 204 p. _b: ill. _c; 29.5 cm. |
||
| 500 | _aIncludes references. | ||
| 650 |
_aManagement sciences _aCustomer service _vOrganizational need _vStaff management _vCustomer loyalty _vService equation _vFocus group _vRSBM _vGLB-LHR |
||
| 942 | _cBK | ||
| 999 |
_c63059 _d63059 |
||