| 000 | 00541nam a22001457a 4500 | ||
|---|---|---|---|
| 005 | 20260803163703.0 | ||
| 020 | _a9780060915803 (pbk) | ||
| 082 |
_a387.812 _bCAR |
||
| 100 | _aCarlzon, Jan | ||
| 245 | _aMoments of truth | ||
| 260 |
_aNew York _bBallinger Publishing Company _c1989 |
||
| 300 |
_axiii, 135 p. _c; 20 cm. |
||
| 650 |
_aManagement sciences _aCustomer Service _vOrganizational development _vEmployee empowerment _vOrganizational change _vService management _vAirline management _vCustomer relations _vCustomer service _vRSBM |
||
| 942 | _cBK | ||
| 999 |
_c63311 _d63311 |
||