| 000 | 00607nam a22001817a 4500 | ||
|---|---|---|---|
| 005 | 20260802171819.0 | ||
| 020 | _a9780132236584 (pbk) | ||
| 020 | _a0132236583 | ||
| 082 |
_a658.812 _bTIM |
||
| 100 | _aTimm, Paul R. | ||
| 245 |
_aCustomer service _b: career success through customer loyalty |
||
| 260 |
_aNew Jersey _bPearson _c2008 |
||
| 300 |
_axviii, 281 p. _b: ill. _c; 25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 |
_aManagement sciences _aCustomer relation _vConsumer satisfaction _vComplaint handling _vTelephone etiquette _vCultural diversity _vCustomer need _vRSBM |
||
| 942 | _cBK | ||
| 999 |
_c63324 _d63324 |
||