000			00688nam a22001577a 4500
005			20260810140431.0
020			_a9780875848679 (hb)
082			_bRAY _a658.812
100			_aRayport, Jeffrey F. _aBernard J. Jaworski
245			_aBest face forward _b: why companies must improve their service interfaces with customers
260			_c2005 _aBoston _bHarvard Business School Press
300			_axxi, 262 p. _c; 24.2 cm.
500			_aIncludes notes, glossary and index
650			_aManagement sciences _aServices marketing _vTechnological innovation _vMarketing management _vErvice management _vCustomer experience _vService interfaces _vBusiness strategy _vService operations _vRSBM
942			_cBK
999			_c63363 _d63363