000			00659nam a22001697a 4500
005			20260805131223.0
020			_a9780470083598 (hb)
082			_a647.94068 _bENZ
100			_aEnz, Cathy A.
245			_aHospitality strategic management _b: concepts and cases
260			_aCanada _bJohn Wiley & Sons _c2010
300			_axviii, 676 p. _c; 24 cm. _b: ill.
500			_aIncludes bibliographical references, notes, glossary and index.
650			_aHospitality management _aHospitality industry _vPerformance measurement _vCorporate Strategy _vBalanced scorecard _vLoyalty marketing _vHuman resources _vPublic relation _vRIHCA
942			_cBK
999			_c63420 _d63420