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Quality management in the service industry

Stebbing, Lionel

Quality management in the service industry - New York Ellis Horwood 1990 - 178 p. : ill. ; 23 cm.

ISBN: 0137472633 (pbk)

Subjects--Topical Terms:
Service industry-Quality control
Service industry-Management --Internal inveterate waste --Developing management system --System documentation --Quality audit --Management review--IIMC

Dewey Class. No.: 338.70685 / STE

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