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CRM fundamentals

Kostojohn, Scott Mathew Johnson Brian Paulen

CRM fundamentals - New Delhi Springer (India) Pvt. Ltd. 2011 - xiii, 232 p. : ill. ; 24 cm.

Includes index.

ISBN: 9788132204572 (pbk)

Subjects--Topical Terms:
Customer relations-Management--Customer relations--Study and teaching--Customer relations--Data processing--Customer relations (Law)--Customer relations--FMS

Dewey Class. No.: 658.812 / KOS

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