CRM fundamentals (Record no. 13861)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00548cam a2200145 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9788132204572 (pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | KOS |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Kostojohn, Scott |
| -- | Mathew Johnson |
| -- | Brian Paulen |
| 245 10 - TITLE STATEMENT | |
| Title | CRM fundamentals |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi |
| Name of publisher | Springer (India) Pvt. Ltd. |
| Date of publication | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 232 p. |
| Illustrations | : ill. |
| Dimensions | ; 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Customer relations-Management |
| Keywords | Customer relations--Study and teaching |
| -- | Customer relations--Data processing |
| -- | Customer relations (Law) |
| -- | Customer relations |
| -- | FMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Al-Mizan Campus | Al-Mizan Campus | Purchased: Allied Book Company | 678.00 | 658.812 KOS | 23144 | 1 | Books | ||||
| Al-Mizan Campus | Al-Mizan Campus | Purchased: Allied Book Company | 678.00 | 658.812 KOS | 23145 | 2 | Books |