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Service operations management : improving service delivery

Johnston, Robert Graham Clark Michael Shulver

Service operations management : improving service delivery - Noida Pearson India Education Services Pvt. Ltd 2018 - xxii, 462 p. : ill. ; 25 cm.

Includes bibliographical references and index.

ISBN: 9789386873309 (pbk)

Subjects--Topical Terms:
Management sciences
Operation management--Service development--Work measurement--Service encounter--Service strategy--Relationship--Operations--Customer--RSBM

Dewey Class. No.: 658.5 / JOH

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