Service operations management (Record no. 22855)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00687cam a22001694a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9789386873309 (pbk) |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| Author Mark | JOH |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Johnston, Robert |
| -- | Graham Clark |
| -- | Michael Shulver |
| 245 10 - TITLE STATEMENT | |
| Title | Service operations management |
| Sub Title | : improving service delivery |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Noida |
| Name of publisher | Pearson India Education Services Pvt. Ltd |
| Date of publication | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii, 462 p. |
| Illustrations | : ill. |
| Dimensions | ; 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management sciences |
| -- | Operation management |
| Keywords | Service development |
| -- | Work measurement |
| -- | Service encounter |
| -- | Service strategy |
| -- | Relationship |
| -- | Operations |
| -- | Customer |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Faisalabad Campus | Faisalabad Campus | Allied Book Company | 1665.11 | 658.50 JOH | 47361 | 9 | Books | ||||
| Faisalabad Campus | Faisalabad Campus | Allied Book Company | 1665.11 | 658.50 JOH | 47362 | 10 | Books | ||||
| Faisalabad Campus | Faisalabad Campus | Allied book company | 1665.11 | 658.50 JOH | 47359 | 11 | Books | ||||
| Faisalabad Campus | Faisalabad Campus | Allied book company | 1665.11 | 658.50 JOH | 47360 | 12 | Books | ||||
| Faisalabad Campus | Faisalabad Campus | Allied book company | 0.00 | 658.50 JOH | 47358 | 13 | Books | ||||
| GULBERG III Lahore | GULBERG III Lahore | Purchased: Allied Book Company | 1574.40 | 658.50 JOH | 37343 | 1 | Books | ||||
| GULBERG III Lahore | GULBERG III Lahore | Purchased:Allied Book Company | 1574.40 | 658.50 JOH | 37342 | 2 | Books | ||||
| GULBERG III Lahore | GULBERG III Lahore | Purchased: Allied Book Company | 1236.98 | 658.50 JOH | 59229 | 4 | Books | ||||
| GULBERG III Lahore | GULBERG III Lahore | Purchased: Allied Book Company | 1236.98 | 658.50 JOH | 59044 | 5 | Books | ||||
| GULBERG III Lahore | GULBERG III Lahore | Gift | 658.50 JOH | 122637 | 14 | Books | |||||
| Malakand Campus | Malakand Campus | Purchased: Allied Book Company | 1277.62 | 658.50 JOH | 60157 | 3 | Books | ||||
| Malakand Campus | Malakand Campus | Purchased: Allied Book Company | 1225.62 | 658.50 JOH | 63047 | 6 | Books | ||||
| Malakand Campus | Malakand Campus | Purchased: Pak Book Corporation | 1344.15 | 658.50 JOH | 61742 | 7 | Books | ||||
| Malakand Campus | Malakand Campus | Purchased: Pak Book Corporation | 1344.15 | 658.50 JOH | 62528 | 8 | Books |