Total quality management
Besterfield, Dale H. et.al.
Total quality management - New Delhi Pearson India Education Services Pvt.Ltd 2019 - xxi, 622 p. : ill. ; 23 cm.
Includes Appendix, References and Index.
9789353066314 (pbk)
Quality management
Management--Customer satisfaction--Employee involvement--Performance measures--Information technology--Leadership--RCST
658.4013 / TOT
Total quality management - New Delhi Pearson India Education Services Pvt.Ltd 2019 - xxi, 622 p. : ill. ; 23 cm.
Includes Appendix, References and Index.
9789353066314 (pbk)
Quality management
Management--Customer satisfaction--Employee involvement--Performance measures--Information technology--Leadership--RCST
658.4013 / TOT