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Customer-Driven services management

Balachandran, S.

Customer-Driven services management - New Delhi Response Books 2004 - xiii, 304 p. : ill. ; 21 cm.

ISBN: 0761932550 (pbk) 8178293897

Subjects--Topical Terms:
Customer services-Management--Developing service product--Attaining high quality--Strategies for growth--Managing information--Market segmentation--Service industries--FMS

Dewey Class. No.: 658.8120954 / BAL

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