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Customer-Driven services management

By:

Balachandran, S

Material type: Text

Text

TextPublication details: New Delhi Response Books 2004Description: xiii, 304 p. : ill. ; 21 cmISBN:

0761932550 (pbk)
8178293897

Subject(s):

Customer services-Management -- Developing service product -- Attaining high quality -- Strategies for growth -- Managing information -- Market segmentation -- Service industries -- FMS

DDC classification:

658.8120954 BAL

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Holdings ( 2 )
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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Books	Al-Mizan Campus	658.8120954 BAL (Browse shelf(Opens below))	1	Available		4855
Books	Al-Mizan Campus	658.8120954 BAL (Browse shelf(Opens below))	2	Available		4983

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