Making customer service happen
Lake, Neville Krishtin Hickey
Making customer service happen a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs - Australia Business + Publishing 2006 - xi, 112 p. : ill. ; 22 cm.
1875889515 (pbk)
Customer services--Service strategy--Delivering service--Service processes--Customer satisfaction--Service infrastructures--FMS
658.812 / LAK
Making customer service happen a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs - Australia Business + Publishing 2006 - xi, 112 p. : ill. ; 22 cm.
1875889515 (pbk)
Customer services--Service strategy--Delivering service--Service processes--Customer satisfaction--Service infrastructures--FMS
658.812 / LAK