Making customer service happen (Record no. 4249)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00576nam a22001337a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1875889515 (pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | LAK |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Lake, Neville |
| -- | Krishtin Hickey |
| 245 ## - TITLE STATEMENT | |
| Title | Making customer service happen |
| Sub Title | a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Australia |
| Name of publisher | Business + Publishing |
| Date of publication | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 112 p. |
| Illustrations | : ill. |
| Dimensions | ; 22 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Customer services |
| Keywords | Service strategy |
| -- | Delivering service |
| -- | Service processes |
| -- | Customer satisfaction |
| -- | Service infrastructures |
| -- | FMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Al-Mizan Campus | Al-Mizan Campus | Purchased | 195.00 | 658.812 LAK | 5101 | 1 | Books |