Customer relationship management
Roberts-Phelps, Graham
Customer relationship management how to turn a good business into a great one - New Delhi Viva Books Private Limited 2003 - 230 p. : ill. ; 21 cm.
8176493600 (pbk)
Relationship marketing
Customer relations-Management--Relationship management--Marketing skills--Interactive media marketing--Positive communications--Exit questionnaires--Segmentation--FMS
658.812 / ROB
Customer relationship management how to turn a good business into a great one - New Delhi Viva Books Private Limited 2003 - 230 p. : ill. ; 21 cm.
8176493600 (pbk)
Relationship marketing
Customer relations-Management--Relationship management--Marketing skills--Interactive media marketing--Positive communications--Exit questionnaires--Segmentation--FMS
658.812 / ROB