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Delivering knock your socks off service

Performance Research Associates

Delivering knock your socks off service - United States of America Performance Research Associates 2006 - vii, 198 p. : ill. ; 23 cm.

Includes index.

ISBN: 9780814473658 (pb)

Subjects--Topical Terms:
Customer service
Hospitality industry--Frontline management--Client relations--Guest satisfaction--Service excellence--Staff training--RICHA

Dewey Class. No.: 658.812 / PER

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