Delivering knock your socks off service (Record no. 61786)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00582nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780814473658 (pb) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | PER |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Performance Research Associates |
| 245 ## - TITLE STATEMENT | |
| Title | Delivering knock your socks off service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | United States of America |
| Name of publisher | Performance Research Associates |
| Date of publication | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 198 p. |
| Illustrations | : ill. |
| Dimensions | ; 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Customer service |
| -- | Hospitality industry |
| Keywords | Frontline management |
| -- | Client relations |
| -- | Guest satisfaction |
| -- | Service excellence |
| -- | Staff training |
| -- | RICHA |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 658.812 PER | 118989 | 1 | Books |