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Service operations management : improving service delivery

Johnston, Robert Graham Clark Michael Shulver

Service operations management : improving service delivery - England Pearson 2012 - xviii, 462 p. : ill. ; 26 cm.

Includes bibliographical references and index.

ISBN: 9780273740483 (pbk)

Subjects--Topical Terms:
Management sciences
Service industries--Service development--Service strategy--Work measurement--Service encounter--Relationship--Customer--RSBM

Dewey Class. No.: 658 / JOH

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