Service operations management (Record no. 63019)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00641nam a22001697a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780273740483 (pbk) |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Author Mark | JOH |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Johnston, Robert |
| -- | Graham Clark |
| -- | Michael Shulver |
| 245 10 - TITLE STATEMENT | |
| Title | Service operations management |
| Sub Title | : improving service delivery |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | England |
| Name of publisher | Pearson |
| Date of publication | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 462 p. |
| Illustrations | : ill. |
| Dimensions | ; 26 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management sciences |
| -- | Service industries |
| Keywords | Service development |
| -- | Service strategy |
| -- | Work measurement |
| -- | Service encounter |
| -- | Relationship |
| -- | Customer |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 658 JOH | 122257 | 1 | Books |