Customer service : career success through customer loyalty
Timm, Paul R.
Customer service : career success through customer loyalty - New Jersey Pearson 2008 - xviii, 281 p. : ill. ; 25 cm.
Includes index.
9780132236584 (pbk) 0132236583
Management sciences
Customer relation--Consumer satisfaction--Complaint handling--Telephone etiquette--Cultural diversity--Customer need--RSBM
658.812 / TIM
Customer service : career success through customer loyalty - New Jersey Pearson 2008 - xviii, 281 p. : ill. ; 25 cm.
Includes index.
9780132236584 (pbk) 0132236583
Management sciences
Customer relation--Consumer satisfaction--Complaint handling--Telephone etiquette--Cultural diversity--Customer need--RSBM
658.812 / TIM