Customer service (Record no. 63324)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00607nam a22001817a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780132236584 (pbk) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0132236583 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | TIM |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Timm, Paul R. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service |
| Sub Title | : career success through customer loyalty |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Jersey |
| Name of publisher | Pearson |
| Date of publication | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 281 p. |
| Illustrations | : ill. |
| Dimensions | ; 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management sciences |
| -- | Customer relation |
| Keywords | Consumer satisfaction |
| -- | Complaint handling |
| -- | Telephone etiquette |
| -- | Cultural diversity |
| -- | Customer need |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 658.812 TIM | 122563 | 1 | Books |