Impact of customer relationship management (CRM) on organization performance (Record no. 14881)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00885nam a22001697a 4500 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Riphah International University |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | SHA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Shafaat Ahmad Mir (3592) |
| 245 ## - TITLE STATEMENT | |
| Title | Impact of customer relationship management (CRM) on organization performance |
| Sub Title | moderating role of technological turbulence, an evidence from services sector of Pakistan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Islamabad |
| Name of publisher | Riphah International University (unpublished) |
| Date of publication | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 75 p. |
| Illustrations | : ill. |
| Dimensions | ; 29 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Riphah School of Leadership (RSL)<br/>Faculty of Management Sciences (FMS) |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis supervisor: Mubashir Hassan Zia |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management-Customer relationship |
| Keywords | Organizational performance |
| -- | Customer relationship |
| -- | Technology turbulence |
| -- | Moderating relationship |
| -- | Organizational management |
| -- | CRM |
| -- | FMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Thesis |
| Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|
| NOT for LOAN | Main Campus | Main Campus | Thesis | 658.812 SHA | 0145 | 1 | Thesis |