How customer incivility employee unethical behavior (Record no. 27290)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00916nam a22001937a 4500 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Riphah International University |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Author Mark | ADE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Adeeba Khan (403690) |
| 245 ## - TITLE STATEMENT | |
| Title | How customer incivility employee unethical behavior |
| Sub Title | the roles of surface acting and receiving help |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Lahore |
| Date of publication | 2019 |
| Name of publisher | (unpublished) |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 63 p. |
| Dimensions | ; 30 cm. |
| Accompanying material | + CD |
| 500 ## - GENERAL NOTE | |
| General note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Business and Management Science |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographic references |
| 500 ## - GENERAL NOTE | |
| General note | Thesis supervisor: Dr. Shazia Nauman |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (MS)--Riphah International University, 2019 |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management science |
| -- | Business management science |
| Keywords | Employee unethical behavior |
| -- | Resource conservation theory |
| -- | Receiving help |
| -- | Customer incivility |
| -- | Surface acting |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Thesis |
| Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Riphah International University, Lahore | 658 ADE | 59353 | 1 | Thesis |