The role of perceived emotional labor on customer loyallty (Record no. 40554)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00872nam a2200193 4500 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Riphah International University |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Author Mark | HAD |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Hadeya Batool (S19A14G07009) |
| 245 ## - TITLE STATEMENT | |
| Title | The role of perceived emotional labor on customer loyallty |
| Sub Title | Mediation role of customer cognitive appraisal |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Faisalabad |
| Name of publisher | (unpublished) |
| Date of publication | 2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 69 p. |
| Illustrations | : ill. |
| Dimensions | ; 30 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Submitted in partial fulfillment of the requirements for the degree of Master of Science to the Faculty of Management Sciences |
| 500 ## - GENERAL NOTE | |
| General note | Thesis supervisor: Dr Gulam Mustafa Shami |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and appendix. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (MS)--Riphah International University, 2021 |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Customer loyalty |
| -- | Management science |
| Keywords | Banking industry |
| -- | Emotional labor |
| -- | Research |
| -- | FMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|
| Faisalabad Campus | Faisalabad Campus | Riphah International University | 658 HAD | 81465 | 1 | Books |