Strategic customer service (Record no. 47209)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00582nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780814413333 (hb) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0814413331 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | GOO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Goodman, John A. |
| 245 ## - TITLE STATEMENT | |
| Title | Strategic customer service |
| Sub Title | managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York |
| Name of publisher | AMACOM |
| Date of publication | 2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 256 p. |
| Illustrations | : ill. |
| Dimensions | ; 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management |
| Keywords | Customer relations |
| -- | Service strategically |
| -- | Strategic solutions |
| -- | Customer services |
| -- | RIHCA |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Uniform Resource Identifier (Invoice Number) | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| City Campus | City Campus | Purchased: Progressive International Agencies | 5340.05 | 658.812 GOO | 53409 | 1 | 13230103 | Books |