Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

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Material type: Text

TextPublication details: New York AMACOM 2009Description: xiv, 256 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Call number	URL	Copy number	Status	Date due	Barcode
Books	City Campus	658.812 GOO (Browse shelf(Opens below))	Link to resource	1	Available		53409

Includes index.

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