Does customer incivility hapmer employee's performance (Record no. 55021)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00995nam a22002057a 4500 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Riphah International University |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Author Mark | HIR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Hira Imtiaz (404406) |
| 245 ## - TITLE STATEMENT | |
| Title | Does customer incivility hapmer employee's performance |
| Sub Title | : a study of hotel industry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Lahore |
| Name of publisher | (unpublished) |
| Date of publication | 2021 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 74 p. |
| Illustrations | : ill. |
| Dimensions | ; 29.5 cm. |
| Accompanying material | +CD |
| 500 ## - GENERAL NOTE | |
| General note | Submitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM). |
| 500 ## - GENERAL NOTE | |
| General note | Includes appendices and bibliographic references |
| 500 ## - GENERAL NOTE | |
| General note | Thesis supervisor: Dr. Shazia Nouman |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Registration no: F18C14G07008 |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (MS-PM)--Riphah International University, 2021 |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management Science |
| -- | Hotel industry |
| Keywords | Emotional exhaustion |
| -- | Human resource |
| -- | Employee performance |
| -- | Customer incivility |
| -- | Job performance |
| -- | Self efficacy |
| -- | MS-HR |
| -- | RSBM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Thesis |
| Not for loan | Home library | Current library | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|
| NOT for LOAN | GULBERG III Lahore | GULBERG III Lahore | 658 HIR | 95826 | 1 | Thesis |