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Does customer incivility hapmer employee's performance : a study of hotel industry

By:

Hira Imtiaz (404406)

Material type: Text

TextPublication details: Lahore (unpublished) 2021Description: xi, 74 p. : ill. ; 29.5 cm. +CDSubject(s):

Management Science Hotel industry -- Emotional exhaustion -- Human resource -- Employee performance -- Customer incivility -- Job performance -- Self efficacy -- MS-HR -- RSBM

DDC classification:

658 HIR

Dissertation note: Registration no: F18C14G07008Thesis (MS-PM)--Riphah International University, 2021

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Thesis	GULBERG III Lahore	658 HIR (Browse shelf(Opens below))	1	NOT for LOAN		95826

Submitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM).

Includes appendices and bibliographic references

Thesis supervisor: Dr. Shazia Nouman

Registration no: F18C14G07008

Thesis (MS-PM)--Riphah International University, 2021

English

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