Customer relationship management (Record no. 61796)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00643nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0471644099 (hb) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | CUS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Stanley A Brown (editor) |
| 245 ## - TITLE STATEMENT | |
| Title | Customer relationship management |
| Sub Title | : a strategic imperative in the world of e-business |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Canada |
| Name of publisher | John Wiley and Sons |
| Date of publication | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 345 p. |
| Illustrations | : ill. |
| Dimensions | ; 23.5 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes conclusion and appendix. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Management sciences |
| -- | Customer relationship |
| Keywords | Electron management |
| -- | Strategic infrastructure |
| -- | Customer satisfaction |
| -- | Automotive industry |
| -- | Customer retention |
| -- | RSBM |
| -- | GLB-LHR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 658.812 CUS | 119200 | Books |