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Analyzing patient's loyalty and satisfaction through service quality dimensions provided in public sector hospitals of Punjab, Pakistan

By:

Aansa Ayub (25342)

Material type: Text

TextPublication details: Islamabad (unpublished) 2020Description: xii, 101 p. : ill. ; 29 cm. +CMSubject(s):

Healthcare management -- Public sector hospitals -- Patient satisfaction -- Service assurance -- Patient loyalty -- FMS

DDC classification:

658.382 AAN

Dissertation note: Thesis (MS)--Riphah International University, 2020

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Thesis	Al-Mizan Campus	658.382 AAN (Browse shelf(Opens below))	1	NOT for LOAN		54635

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Previous	658.38 SAI The impact of organizational justice on job crafting	658.3802854678 FOR Internet marketing intelligence	658.382 AAM Job insecurity and turn over intention the moderating role of psychological strain and mediating role of organizational commitment among health care professionals	658.382 AAN Analyzing patient's loyalty and satisfaction through service quality dimensions provided in public sector hospitals of Punjab, Pakistan	658.382 AAS Investigating the impact of psychosocial workload on psychological outcomes of healthcare workers through mediating and moderating mechanisms	658.382 ABD Modelling anxiety, rumor outcomes and psychological wellbeing in the proximity to conjunctivitis	658.382 ABD The impact of toxic leadership on deviant work behavior in healthcare sector:	Next

Submitted in partial fulfilment of the requirements for the degree of Master of Science in Healthcare Management to the Faculty of Management Sciences

Thesis supervisor: Dr. Muhammad Sarmad

Includes bibliographical references and appendix

Thesis (MS)--Riphah International University, 2020

English

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