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	21.	Salesforce marketing cloud dummies by Bullock, Chester Mark Pollard Material type: Text Publication details: Hoboken John Wiley & Sons 2018 Availability: Items available for loan: Malakand Campus (1)Call number: 658.872 BUL. Place hold Save to lists Add to cart (remove)
	22.	Sense and respond how successful organizations listen to customers and create new products continuously by Gothelf, Jeff Josh Seiden Material type: Text Publication details: Boston Harvard Business Review Press 2017 Availability: Items available for loan: Main Campus (1)Call number: 658.812 GOT. Place hold Save to lists Add to cart (remove)
	23.	Consumers by Arnould, Eric J. George M. Zinkhan Linda L. Price Material type: Text Publication details: Boston McGraw Hill 2002 Availability: Items available for loan: Faisalabad Campus (1)Call number: 658.8342 ERI. Place hold Save to lists Add to cart (remove)
	24.	Customer relationship management : Concepts and technologies by Buttle, Francis Stan Maklan Material type: Text Publication details: Abingdon Routledge 2019 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.812 BUT. Place hold Save to lists Add to cart (remove)
	25.	Inbound marketing get found using google, social media, and blogs by Halligan, Brian Dharmesh Shah Material type: Text Publication details: New Jersey John wiley & sons 2010 Availability: Items available for loan: Faisalabad Campus (4)Call number: 658.872 HAL, ... Place hold Save to lists Add to cart (remove)
	26.	Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits by Goodman, John A Material type: Text Publication details: New York AMACOM 2009 Availability: Items available for loan: City Campus (1)Call number: 658.812 GOO. Place hold Save to lists Add to cart (remove)
	27.	Cross-cultural selling for dummies by Lee, Michael Soon Ralph R. Roberts Material type: Text Publication details: USA Wiley 2009 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.85 LEE. Place hold Save to lists Add to cart (remove)
	28.	Public relations for hospitality managers : communicating for greater profits by Kudrle, Albert E Melvin Sandler Material type: Text Publication details: New York john Wiley & sons 1995 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 659.2 KUD. Place hold Save to lists Add to cart (remove)
	29.	CRM : the foundation of contemporary marketing strategy by Baran, Roger J. Robert J. Galka Material type: Text Publication details: United States of America Routledge 2013 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.812 BAR. Place hold Save to lists Add to cart (remove)
	30.	Moments of truth by Carlzon, Jan Material type: Text Publication details: New York Ballinger Publishing Company 1989 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 387.812 CAR. Place hold Save to lists Add to cart (remove)
	31.	Imagineering : innovation in the experience economy by Kuiper, Gabrielle Bert Smit Material type: Text Publication details: UK CABI International 2011 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.4063 KUI. Place hold Save to lists Add to cart (remove)

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