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	1.	Customer relationship management a databased approach by Kumar, V. Werner J. Reinartz Material type: Text Publication details: New Delhi Wiley-India 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.812 KUM. Place hold Save to lists Add to cart (remove)
	2.	Sell the brand first how to sell your brand and create lasting customer loyalty by Stiff, Dan Material type: Text Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.827 STI. Place hold Save to lists Add to cart (remove)
	3.	Customer relationship management how to turn a good business into a great one by Roberts-Phelps, Graham Material type: Text Publication details: New Delhi Viva Books Private Limited 2003 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.812 ROB. Place hold Save to lists Add to cart (remove)
	4.	Selling managing customer relationships by Rix, Peter Material type: Text Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.85 RIX. Place hold Save to lists Add to cart (remove)
	5.	The CRM handbook a business guide to customer relationship management by Dyche, Jill Material type: Text Publication details: New Delhi Pearson Education 2002 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.812 DYC. Place hold Save to lists Add to cart (remove)
	6.	Net gain expanding markets through virtual communities by Hagel, John Arthur G. Armstrong Material type: Text Publication details: Boston Harvard Business School Press 1997 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.8002 HAG. Place hold Save to lists Add to cart (remove)
	7.	Customer relationship management concepts and technologies by Buttle, Francis Material type: Text Publication details: Amsterdam Elsevier 2009 Availability: Items available for loan: Al-Mizan Campus (3)Call number: 658.812 BUT, ... Place hold Save to lists Add to cart (remove)
	8.	CRM fundamentals by Kostojohn, Scott Mathew Johnson Brian Paulen Material type: Text Publication details: New Delhi Springer (India) Pvt. Ltd. 2011 Availability: Items available for loan: Al-Mizan Campus (2)Call number: 658.812 KOS, ... Place hold Save to lists Add to cart (remove)
	9.	Sustainable marketing by Martin, Diane Data John Schouten Material type: Text Publication details: Noida Pearson India Education Services Pvt. Ltd, 2018 Availability: Items available for loan: Al-Mizan Campus (2)Call number: 658.802 MAR, ... GULBERG III Lahore (1)Call number: 658.802 MAR. Malakand Campus (1)Call number: 658.802 MAR. Place hold Save to lists Add to cart (remove)
	10.	Customer relationship management by Peelen, Ed Material type: Text Publication details: Noida Pearson India Education Services Pvt. Ltd. 2019 Availability: Items available for loan: Faisalabad Campus (3)Call number: 658.812 PEE, ... GULBERG III Lahore (2)Call number: 658.812 PEE, ... Malakand Campus (1)Call number: 658.812 PEE. Place hold Save to lists Add to cart (remove)
	11.	No cover image available Effects of customer equity drivers on purchase intention b2b context by Muhammad Nabeel Rafique (8941) Material type: Text Publication details: Islamabad (unpublished) 2015 Dissertation note: Riphah School of Leadership (RSL) Faculty of Management Science (FMS) Availability: Items available for reference: Al-Mizan Campus: NOT for LOAN (1)Call number: 658.812 NAB. Save to lists Add to cart (remove)
	12.	No cover image available Interactive role of in-store environment and consumer's emotional intelligence on impulse buying behavior by Amna Umair (17064) Material type: Text Publication details: Islamabad (unpublished) 2017 Dissertation note: Thesis (MS)-- Riphah International Universty, 2017 Availability: Items available for reference: Al-Mizan Campus: NOT for LOAN (1)Call number: 658 AMN. Save to lists Add to cart (remove)
	13.	Customer relationship management getting it right! by Kincaid, Judith W Material type: Text Publication details: Noida Pearson India Education Services Pvt. Ltd 2006 Availability: Items available for loan: Faisalabad Campus (9)Call number: 658.812 KIN, ... Malakand Campus (2)Call number: 658.812 KIN, ... Place hold Save to lists Add to cart (remove)
	14.	Customer obsession how to acquire, retain and grow customers in the new age of relationship marketing by Azevedo, Abaete de Ricardo Pomeranz Material type: Text Publication details: New Delhi Tata McGraw Hill Publishing 2009 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.812 AZE. Place hold Save to lists Add to cart (remove)
	15.	Customer relationship management concepts and technologies by Buttle, Francis Stan Maklan Material type: Text Publication details: Abingdon Routledge 2019 Availability: Not available: Main Campus: In transit (1). Place hold Save to lists Add to cart (remove)
	16.	Effective CRM using predictive analytics by Chorianopoulos, Antonios Material type: Text Publication details: New Delhi JohnWiley & sons 2016 Availability: Items available for loan: Malakand Campus (1)Call number: 005 CHO. Place hold Save to lists Add to cart (remove)
	17.	Encyclopedia of customer relationship management by Jain, Naveen Chand Material type: Text Publication details: Delhi A.I.T.B.S Publishers 2008 Availability: Items available for reference: Malakand Campus: Not for loan (1)Call number: 658.812 JAI. Save to lists Add to cart (remove)
	18.	Oversubscribed how to get people lining up to do business with you by Priestley, Daniel Material type: Text Publication details: United Kingdom Johns Wiley & Sons 2015 Availability: Items available for loan: Malakand Campus (1)Call number: 658.8 PRI. Place hold Save to lists Add to cart (remove)
	19.	7 Tenets of Taxi Terry how every employee can create and deliver the ultimate customer experience by McKain, Scott Material type: Text Publication details: New York McGraw Hill 2014 Availability: Items available for loan: Malakand Campus (1)Call number: 658.812 MCK. Place hold Save to lists Add to cart (remove)
	20.	Unselling the new customer experience by Stratten, Scott. Alison Kramer Material type: Text Publication details: Hoboken John Wiley & SOns 2014 Availability: Items available for loan: Malakand Campus (1)Call number: 658.8 STR. Place hold Save to lists Add to cart (remove)

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