Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Ford, Robert C Michael C. Sturman Cherill P. Heaton
Managing quality service in hospitality : how organizations achieve excellence in the guest experience - United Kingdom Delmar Cengage learning 2012 - xxvii, 516 p. : ill., Col., ; 25.5 cm.
Includes glossary and index.
978111307738 (pbk) 1111307738 (pbk)
Hospitality management
Hospitality services--Developing hospitality --Hospitality planning--Employees planning--Hospitality strategy--Hospitality values--RIHCA
338.4791 / FOR
Managing quality service in hospitality : how organizations achieve excellence in the guest experience - United Kingdom Delmar Cengage learning 2012 - xxvii, 516 p. : ill., Col., ; 25.5 cm.
Includes glossary and index.
978111307738 (pbk) 1111307738 (pbk)
Hospitality management
Hospitality services--Developing hospitality --Hospitality planning--Employees planning--Hospitality strategy--Hospitality values--RIHCA
338.4791 / FOR