Managing quality service in hospitality (Record no. 62222)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00734nam a22001697a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 978111307738 (pbk) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1111307738 (pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.4791 |
| Author Mark | FOR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Ford, Robert C |
| -- | Michael C. Sturman |
| -- | Cherill P. Heaton |
| 245 ## - TITLE STATEMENT | |
| Title | Managing quality service in hospitality |
| Sub Title | : how organizations achieve excellence in the guest experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | United Kingdom |
| Name of publisher | Delmar Cengage learning |
| Date of publication | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvii, 516 p. |
| Illustrations | : ill., Col., |
| Dimensions | ; 25.5 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes glossary and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Hospitality management |
| -- | Hospitality services |
| Keywords | Developing hospitality |
| -- | Hospitality planning |
| -- | Employees planning |
| -- | Hospitality strategy |
| -- | Hospitality values |
| -- | RIHCA |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| GULBERG III Lahore | GULBERG III Lahore | Gift | 338.4791 FOR | 119665 | Books |