The CRM handbook (Record no. 4307)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00546nam a22001337a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 8177587625 (pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Author Mark | DYC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Authorship | Dyche, Jill |
| 245 ## - TITLE STATEMENT | |
| Title | The CRM handbook |
| Sub Title | a business guide to customer relationship management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi |
| Name of publisher | Pearson Education |
| Date of publication | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 331 p. |
| Illustrations | : ill. |
| Dimensions | ; 24 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Customer relations-Management |
| -- | CRM |
| -- | Management |
| -- | Relationship marketing |
| Keywords | CRM marketing |
| -- | Customer service |
| -- | Sales force automation |
| -- | Analytical CRM |
| -- | Delivering CRM |
| -- | Managing CRM project |
| -- | FMS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Al-Mizan Campus | Al-Mizan Campus | Purchased: Asia Book | 299.00 | 658.812 DYC | 5589 | 1 | Books |