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	1.	Sales force management by Johnston, Mark W. Greg W. Marshall Material type: Text Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.81 JOH. Place hold Save to lists Add to cart (remove)
	2.	E-Commerce an Indian perspective by Joseph, P. T Material type: Text Publication details: New Delhi Prentice-Hall of India Private Ltd. 2005 Availability: Items available for loan: Main Campus (1)Call number: 380.1 JOS. Place hold Save to lists Add to cart (remove)
	3.	Selling managing customer relationships by Rix, Peter Material type: Text Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.85 RIX. Place hold Save to lists Add to cart (remove)
	4.	No cover image available Service quality and customer retention moderated by relationship characteristics (breadth depth and length) by Zahra Idrees Butt (MS-B2-045) Material type: Text Publication details: Islamabad (unpublished) 2012 Dissertation note: Riphah School of Leadership (RSL) Faculty of Management Sciences (FMS) Availability: Items available for reference: Main Campus: NOT for LOAN (1)Call number: 658.812 ZAH . Save to lists Add to cart (remove)
	5.	Customer relationship management in electronic markets by Lyer, Gopalkrishnan R David Bejou Material type: Text Publication details: Mumbai Jaico publishing house 2005 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.854678 CUS. Malakand Campus (1)Call number: 658.854678 CUS. Place hold Save to lists Add to cart (remove)
	6.	Customer relationship management the bottom line to optimizing your ROI by Anton, Jon Natalie L. Petouhoff Shalini Kalia Material type: Text Publication details: Noida Dorling Kindersley (India) Pvt. Ltd 2013 Availability: Items available for loan: Malakand Campus (2)Call number: 658.812 ANT, ... Place hold Save to lists Add to cart (remove)
	7.	E-business 2.0 roadmap for success by Kalakota, Ravi Marcia Robinson Material type: Text Publication details: New Delhi Pearson 2013 Availability: Items available for loan: Faisalabad Campus (3)Call number: 658.84 KAL, ... Malakand Campus (1)Call number: 658.84 KAL. Place hold Save to lists Add to cart (remove)
	8.	Enterprise systems for management by Motiwalla, Luvai F Jeff Thompson Material type: Text Publication details: Noida Dorling Kindersley India Pvt. Ltd. 2009 Availability: Items available for loan: Faisalabad Campus (3)Call number: 658.4038011 MOT, ... Place hold Save to lists Add to cart (remove)
	9.	No cover image available Investigating the impact of customer relationship management on patient loyalty the role of safety as a moderator by Shahid Iqbal Mughal (22110) Material type: Text Publication details: Islamabad (unpublished) 2021 Dissertation note: Thesis (MS)--Riphah International University, 2021 Availability: Items available for reference: Al-Mizan Campus: Not for loan (1)Call number: 658.382 SHA. Save to lists Add to cart (remove)
	10.	E-business 2.0 roadmap for success by Kalakota, Ravi Marcia Robinson Material type: Text Publication details: New Delhi Pearson 2012 Availability: Items available for loan: Faisalabad Campus (1)Call number: 658.872 KAL. Place hold Save to lists Add to cart (remove)
	11.	Successful direct marketing methods : interactive, database and customer-based marketing for digital age by Stone,Bob Ron,Jacobs Material type: Text Publication details: United States of America McGraw-Hill 2008 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.84 STO. Place hold Save to lists Add to cart (remove)
	12.	A complaint is a gift : using customer feedback as a strategic tool by Barlow, Janelle Claus Moller Material type: Text Publication details: USA Berrett-Koehler Publishers 1996 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.812 BAR. Place hold Save to lists Add to cart (remove)
	13.	CRM : the foundation of contemporary marketing strategy by Baran, Roger J. Robert J. Galka Material type: Text Publication details: United States of America Routledge 2013 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.812 BAR. Place hold Save to lists Add to cart (remove)
	14.	Contemporary issues in marketing and consumer behaviour by Parsons, Elizabeth Pauline Maclaran Material type: Text Publication details: UK Butterworth- Heinemann 2009 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.8 PAR. Place hold Save to lists Add to cart (remove)
	15.	Marketing for hospitality and tourism by Kotler, Philip R John T. Bowen James Makens Material type: Text Publication details: USA Pearson 2014 Availability: Items available for loan: GULBERG III Lahore (2)Call number: 647.940688 KOT, ... Place hold Save to lists Add to cart (remove)
	16.	Consultative selling : the Hanan formula for high-margin sales at high levels by Hanan, Mack Material type: Text Publication details: USA American Management Association 2011 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.85 HAN. Place hold Save to lists Add to cart (remove)
	17.	Customer relationship management : a strategic imperative in the world of e-business by Stanley A. Brown (editor) Material type: Text Publication details: Canada John Wiley & Sons Canada, Ltd 2000 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.812 CUS. Place hold Save to lists Add to cart (remove)
	18.	Retailing management by Levy, Michael Dhruv Grewal Material type: Text Publication details: New York McGraw Hill 2023 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.87 LEV. Place hold Save to lists Add to cart (remove)

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